Terms and Conditions
1. Introduction and Interpretation
This Agreement has been entered into between you and us and sets out the provisions on how you will be provided with driving instruction services.
In these terms and conditions “we”, “us” or “our” means Chelsea Driving School Limited and “you” or “your” means you the pupil. The terms “instructor”, “driving instructor” or “franchised instructor”, means to the Chelsea Driving School Limited driving instructor, introduced to you by us.
2. Our Responsibilities
We will introduce you to a Chelsea Driving School Limited driving instructor and supply you with all necessary contact details of your driving instructor for future communication with them.
We will not be responsible for the provision of driving instruction services. You will enter into a separate agreement with a driving instructor, whose details will be provided to you by us.
3. The Driving Instructor
The driving instructor is not an employee of Chelsea Driving School Limited, but will be an instructor providing driving lessons under the Chelsea Driving School Limited Scheme. The contract for the provision of driving instruction services is solely between you and your instructor.
4. Limitation of liability
We will not be liable to you for any loss or damage caused by any acts or omissions by the driving instructor.
We will not be liable to you for any loss or damage caused to the extent that: there is no breach of a legal duty owed to you by us; such loss or damage is not a reasonable foreseeable result of such a breach; any such loss or damage results from any breach or omission by you; any such loss or damage results from circumstances or matters outside our reasonable control.
Nothing in these terms and conditions will affect any statutory rights you may have as a consumer.
5. Information that you provide to us
We will hold all the personal information that you provide to us in accordance with the Data Protection Act 1998.
We will only use your contact details to find you a suitable Chelsea Driving School Limited driving instructor and to keep a record of the service we provide to you. We will also use your contact details to request any feedback you may have in respect of the services provided by us and the instructor. We will not pass your data to other third parties and we will use industry good practice means of keeping your data secure. We may use the personal data you provide to us, including any photographs you provide to us, in our marketing literature, on our website and on our facebook or Twitter pages. In doing so, we will at all times ensure that such uses are in keeping with our professional standards. If you do not want us to, please let us know by contacting us at the address set out below.
You may at any time contact us if you would like to amend or delete your details or if you would like a copy of what we hold about you, at the following address: Chelsea Driving School Limited, c/o Hillier Hopkins LLP, Charter Court, Midland Road, Hemel Hempstead, Herts, HP2 5GE.
6. Complaints Handling
To help us adhere to the high quality of our services, if you have any issues or complaints in relation to an instructor please let us know.
If you have a complaint that cannot be dealt with directly by your instructor then please contact us and your complaint will be investigated in the strictest confidence.
Although we will use reasonable efforts to try and assist you with any issue in respect of your instructor you may have, we ultimately bear no liability and any recourse you have will be against your instructor.
All payments should be made directly to your instructor as set out in the contract between you and you instructor. We will not be responsible for any monies paid to the driving instructor.
8. Governing Law
These terms and conditions are governed by and will be construed with the laws of England and Wales.